Call Management Control
Procescom Smart Note is USSD based clientless interface that empowers users with a full complement of innovative call management & completion options. All of your end-users can instantly enjoy a seamless user experience with consistent look and feel, regardless of their device. Smart Note services are clientless and triggered completely automatically. They meet the needs of every user in the system — both the called party and the calling party. Each user can choose the desired services most relevant to each call event. Triggered by the system, the menus require no user education, and are automatically adapted for the specific call situation and for the parties’ capabilities, for example; the service will not offer the option to send an SMS if other party is a fixed-line subscriber.
In cases where the called party wants to use the service, he will reject the call triggering the service. Seconds later a USSD menu will appear on the handset screen providing a list of predefined SMS templates for sending to the calling party. If he chooses one of the templates, the proper SMS will be sent to the caller on his behalf.
The Benefits of Smart Note: